Exploring the Knowledge Base
The knowledge base is a fundamental tool to help you solve your issue. IT updates this base with new solutions when they become available. We are going to go over how to navigate the base.
First, open up freshservice at the url virginiagreen.freshservice.com
You will get to the homepage that looks like this
Select browse help articles
Here is where you can visit different folders to find solutions to different issues.
We have also included tutorials on Freshservice to help boost your experience!
Congrats! You now know how to navigate the Knowledge Base.